FAQ: Frequently Asked Questions for your Corporate Christmas Cards
Click the relevant question and you will jump down to the answer:
(or call our freephone number above!)
1. How fast will I receive my order?
2. How will the order process work?
3. How do I get a quote/prices?
4. How long will proofs take?
5. What is the difference between A/B price categories?
6. What size are the cards?
7. What are your card & printing charges?
8. Can I include our business logo or image?
9. Can I include my signature?
10. How much is a personalised / custom greeting?
11. What example greetings can you suggest?
12. Can I choose the typeface?
13. Can I order by fax instead?
14. Do you provide proofs?
15. Will envelopes be included?
16. Is printing direct to board or on paper inserts?
17. Charity donation is not required, can I get a discount?
18. What payment methods can I use for my Christmas cards?
1. How fast will I receive my order?
We pride ourselves on speed and efficiency and are number 1 for quick order turnaround - black over printed orders can be delivered within 3 days of approval, colour logo orders 7 days.
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2. How will the order process work?
When we receive your order we will get in touch with you (usually same day) with proofs by fax or email, which will be accompanied with a pro-forma invoice, listing all costings.
We do not go to print until we have your explicit approval of the proof.
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3. I would like a quote...
Our cards come in 3 price categories (-10% discount before November) which includes many free printing services.
Here is the price list:
Alternatively visit the Charity Card Gallery and click on the image of the card you like - enter your quantity and a price will be displayed. You can also get printing costs this way (you can price out an order online without actually submitting).
If you don't see your option covered please call us on 0800-0430-192 to discuss requirements so we can provide you with a fully inclusive quote.
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4. How long will proofs take?
In most instances we will get a proof back to you by fax or email the same day!
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5. What's the difference between A/B/C price Categories?
You will see cards have codes such as 07A, 07B & 07C which represents the categories - price differences are purely down to stock levels, not quality - all our cards are at least A5 size and 350+gsm in weight. The B & C ranges are charity affiliate.
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6. What size are the cards?
All our cards are at least A5 size when folded, some slightly larger at 233mm x 172mm. Click view cards, then the thumbnail image of each card and more info will be shown on the right side of the screen.
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7. What are your Christmas card & printing charges?
Prices go down by quantity and we now offer cards in 3 different price brackets; Budget (Category A), Midrange (Category B) and Premium (Category C).
Prices include personalised black internal printing and high quality envelopes.
Internal Colour logo costs: Logos (including gold & silver ) are charged at £40 per colour (exc. VAT).
For logos printed inside your card, if one of the colours in your logo is black, this is still free and should not be counted.
Frontpage Print is also charged at £40 per colour whether you are adding logos or text (black is not free for the front as it requires an additional print run).
P&P: Next Day couriered delivery is a fixed £5.00
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8. Can I include our business logo or image?
Yes, of course - in the card gallery click the thumbnail then enter your quantity, then choose if you want your logo on the front or inside of the card. The order system's personalisation proofer allows you to attach and send a logo image file (JPG, TIFF, PDF or EPS files preferred), the bigger/high resolution, the better. If you are faxing an order you can email the logo separately along with your company details.
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9. Can you print my signature?
Yes, this service is incurs a small charge of £10 - for best results sign a sheet of paper (bigger the better - must be in well-flowing black pen) and mail it to us unfolded (address details here ) with a brief note on your company and order information for identification purposes. This can be sent along with a brochure order or sent separately if you are ordering via the website - if sending separate to a website order, you must inform us to let us know to expect the signature sheet. This is all a very 'human' process, just call us if unsure of any aspects.
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10. How much is it for a personalised / custom greeting?
You can have any greeting / details you want free of charge!
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11. What example greetings can you suggest?
View the Fonts and Greetings Page or Personalised Print pages for inspiration - but also feel completely free to make up your own!
There is also a set of popular greetings you can choose from at the end of the online order process.
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12. Can I choose the typeface?
We show a range of commonly selected typefaces in the order system but if you would like something different just phone or email and let us know which! (for non-standard typefaces you may have to provide a font file).
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13. Can I order by fax instead?
Yes, our order process is 'human' and very flexible. Our fax order form can be downloaded on PDF here and faxed to 0845 25 77 217.
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14. Do you provide over print proofs?
We send monochrome (black & white) layout proofs by fax (or alternatively colour proofs by email) on receiving every order and give you the opportunity to make changes - we don't print your order until you have given approval of the proof.
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15. Will envelopes be included?
Yes, high quality envelopes (self seal where available) are included and free of charge.
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16. Is printing direct to board or on paper inserts?
We now offer 2 options for personalised printing - the first is the traditional Litho Printing which, by default, we print direct to the board on most cards - this is charged at £40 per colour (black is free inside).
However, for smaller orders which require a lot of colour, we also now offer a Digital Printing option, whereby your message etc is printed onto high quality 120gsm paper and inserted into your chosen card. Digital Printing is a set price at each given quantity bracket, regardless of the number of colours. You can see these prices by visiting the Charity Card Gallery, then selecting a card and quantity.
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17. Charity donation is not required, can I get a discount?
Yes - we acknowledge that some of our clients support different charities or organisations, so offer reductions to those that wish to make their own donations, or do not wish to make a donation. Please call us on 0800-0430-192 and ask for a charity exempt quote.
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18. What payment methods can I use?
We offer the option of paying by major credit / debit cards (such as Visa, Mastercard, Switch Delta), by company cheque or BACS bank transfer. We take no payment until your order has been processed and the card print proof is approved by you. When we are ready to go to print we will contact you and provide the relevant payment instructions.
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If you didn't find what you were looking for remember there is the How to Order guide which takes you through the online shopping process, step by step.
Our Terms & Conditions information can also be found here.
