View BasketFAQ: Frequently Asked Questions for your Corporate Christmas Cards
Click the relevant question and you will jump down to the answer:
(or call our freephone number above!)
Ordering
1. How fast will I receive my order?
2. How will the order process work?
3. How do I get a quote/prices?
4. What are your card & printing charges?
5. Can I order by fax instead?
6. How do I get into my basket after 'continue shopping'?
7. What payment methods can I use for my Christmas cards?
Card Info
8. What is the difference between Premium/A/B price categories?
9. What size are the cards?
10. Will envelopes be included?
11. Charity donations (required/not-required?)
Proofing & Printing
12. How long will proofs take?
13. Can I include our business logo or image?
14. Can I include my signature?
15. How much is a personalised / custom greeting?
16. What example greetings can you suggest?
17. Can I choose the typeface?
18. Is there a character limit on greetings/text?
19. Is printing direct to board or on paper inserts?
20. What cards can I print on the front of?
1. How fast will I receive my order?
Mega-quick! We pride ourselves on speed and efficiency and offer some of the industry's quickest order turnaround times, even into December - all orders are delivered within 4 working days. 80% of our orders are delivered in less time.
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2. How will the order process work?
View Cards, click small image, enter quantity, update proof, add to basket, then submit.
When we receive your order we will get in touch with you (usually same day) with proofs by email, which will be accompanied with an invoice, listing all costings.
We do not go to print until we have your explicit approval of the proof and you have the opportunity to make changes.
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3. I would like a quote...
Our cards come in 3 price categories (-10% discount before November) which includes many free printing services.
Here is the (xls version Christmas Card price list)
Alternatively visit the Christmas Card Gallery and click on the image of the card you like - enter your quantity and a price will be displayed. You can also get printing costs quote this way (you can price out an order online without actually submitting).
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4. What are your Christmas card & printing charges?
Prices go down by quantity and we now offer cards in 3 different price brackets; Budget (Category B), Midrange (Category A) and Premium.
Prices include personalised black internal printing and high quality recycled envelopes.
Internal Colour logo costs: Logos (including gold & silver ) are charged at £20-60 per colour (exc. VAT) depending on quantity.
For logos printed inside your card, if one of the colours in your logo is black, this is still free and should not be counted.
Frontpage Print is also charged at £20-60 per colour whether you are adding logos or text (black is not free for the front as it requires an additional print run).
P&P: Next Day UK couriered delivery is a fixed £6.00
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5. Can I order by fax instead?
Yes, our order process is 'human' and very flexible. Our fax order form can be downloaded on PDF here and faxed to 0845 25 77 217.
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6. How do I get into my basket after 'continue shopping'?
If you have gone through the order process and click 'continue shopping', then decide you want to proceed with your original card simply click the VIEW BASKET icon in the grey bar at the top of the page.
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7. What payment methods can I use?
We offer the option of paying by major credit / debit cards (such as Visa, Mastercard, Maestro), by company cheque or BACS bank transfer. We take no payment until your order has been processed and the card print proof is approved by you. When we are ready to go to print we will contact you and provide the relevant payment instructions.
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8. What's the difference between Premium/A/B price Categories?
You will see cards have codes such as A51, B35 & P16 where the P, A & B represent the different price categories - price differences are purely down to stock levels, not quality - all our cards are A5 size and 350+gsm in weight. The Premium & A ranges are charity affiliate.
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9. What size are the cards?
All our cards are at least A5 size when folded, and fit in the 'standard letter' postage stamp category. Click view cards, then the thumbnail image of each card and more info will be shown on the right side of the screen.
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10. Will envelopes be included?
Yes, self-seal envelopes are included and free of charge - you also have the option of 120gsm red, gold or silver self-seal envelopes for 10p each.
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11. Charity donations (required/not-required)
For information on charity donations please visit this page.
For those of our clients who support different charities or organisations or do not wish to make a donation, we offer reductions of 10% off B & C range cards. Please call us on 0800-0430-192 and ask for a charity exempt quote.
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12. How long will proofs take?
In most instances we will get a proof back to you by email (or fax) within a couple of hours!
We give you the opportunity to make changes - we don't print your order until you have given approval of the proof.
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13. Can I include our business logo or image?
Yes, of course - in the card gallery click the thumbnail (small image) then enter your quantity, then choose if you want your logo on the front or inside of the card. The order system's personalisation proofer allows you to attach and send a logo image file (JPG, TIFF, PDF or EPS files preferred), the bigger/high resolution, the better. If you are faxing an order you can email the logo separately along with your company details.
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14. Can you print my signature?
Yes, this service is incurs a small charge of £10 - for best results sign a sheet of paper (bigger the better - must be in well-flowing black pen). You can scan it at 300dpi resolution and email it to us. Alternatively you can mail it to us unfolded (address details here ) with a brief note on your company and order information for identification purposes.
This can be sent along with a brochure order or sent separately if you are ordering via the website - if sending separate to a website order, you must inform us to let us know to expect the signature sheet. This is all a very 'human' process, just call us if unsure of any aspects.
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15. How much is it for a personalised / custom greeting?
You can have any greeting / details you want free of charge!
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16. What example greetings can you suggest?
When browsing the Christmas Cards, click the small image, update quantity, then you will be shown the online proofer which has a number of greetings you can choose from - but also feel completely free to make up your own!
You can also view the Fonts and Greetings Page or Personalised Print pages for inspiration.
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17. Can I choose the typeface?
We show a range of commonly selected typefaces in the order system but if you would like something different just phone or email and let us know which! (for non-standard typefaces you may have to provide a font file).
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18. Is there a limit on greetings/text?
No, you can have any number of lines/characters you like and you can print on both sides (inside) of the card.
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19. Is printing direct to card or on paper inserts?
We now offer 2 options for personalised printing - the first is the traditional Litho Printing which, by default, we print direct to the board on most cards - this is charged at £40 per colour (black is free inside).
However, for smaller orders which require a lot of colour, we also now offer a 'Colour Printing on paper Inserts' option, whereby your message etc is printed onto high quality 120gsm paper and inserted into your chosen card. Digital Printing is a set price at each given quantity bracket, regardless of the number of colours. You can see these prices by visiting the Charity Card Gallery, then selecting a card and quantity.
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20. What cards can I print on the front of?
You can print on the front of just about any card where there is available white space!
We have examples shown in the Frontpage Gallery, but you can also try proofing the front yourself after selecting a Christmas Card.
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If you didn't find what you were looking for remember there is the How to Order guide which takes you through the online shopping process, step by step.
Our Terms & Conditions information can also be found here.
